This entry was posted on Thursday, August 16th, 2007 at 5:54 pm and is filed under Thumbs Down, Wear It!. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
shop.nhl.com problem
Before our vacation, I bought hockey shirts for the family from shop.nhl.com, and after wearing my pink Tampa Bay Lightning shirt once, I wasn’t pleased with it. The logo had a glitter over it, which began wearing off immediately, and then the silk screened logo started flaking off!
I didn’t want to return it without talking to someone first, so I submitted a complaint on the website. No response, aside from the automated response. Today, I submitted another complaint, and noted this was my 2nd email. So far, I’ve just received the automated reply. After spending $150 at this store, I’m not very pleased at being ignored!
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August 20th, 2007 at 12:17 pm
Shoddy customer service can really make a difference between deciding to use that company again! I hope you get it resolved.