wal-greens online photo processing isn’t secure

I had a really weird situation occur at the Wal-Greens last week.

Whenever I need one hour photo processing, I typically upload my pictures to Wal-Mart. Even though I hate the store, I don’t have any problems with the photo center. However, it was down, so I was forced to use another store, and picked Wal-Greens. I uploaded a few pictures and paid online, and when I got to the store, selected a few other things to buy.

The cashier scanned my photos and they should have rang up at no charge, but they didn’t. I had to explain to her that I paid online, and she called the manager….long story short, he argued with me about how the whole order / pay online thing works and it was obvious he didn’t have a clue. Another customer in line even told him he was wrong!

After going through that for about 10 minutes, he finally decided to ring the item up for $0 and let me pay for the rest of the things I selected. The cashier rang them up, and before I knew it, a receipt was spitting out - without me paying! How did my other items get paid for? Turns out the system had charged them to the card I provided ONLINE, for the photo purchases.

WHAT?

Again, the manager argued with me about that being the correct process…but come ON! If I authorize my card online for $2.35 worth of photos, I shouldn’t be able to add another $20 to that in the store without sliding the card, right?

I ended up calling the 800 # for Wal-Greens, where it was confirmed that what happened was not right. The customer service agent I dealt with said that the system is designed so that I could order photos online, pay for them, and then call a friend anywhere, even across the country, and she could pick them up. That friend should NOT be able to add her purchases onto the tab, which is eactly what happened to me.

My concerns were forwarded to the store manager, and she sent me a coupon for free photo processing. I’ll use it, but I’m never paying online with Wal-Greens again!

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